p99 Privacy Policy —
How We Protect Your Data

p99 is an online entertainment platform operating at p99.vin, offering Sports Betting, Live Casino, Slots, Bingo and related gaming services to players in Pakistan. References to "p99", "we", "us" or "our" in this Privacy Policy all refer to the platform operating at p99.vin.

This Privacy Policy explains how p99 collects, uses, stores and protects personal information provided by players during registration, during gameplay and through any interaction with the platform — including deposits and withdrawals in PKR via local payment methods such as JazzCash, Easypaisa and Raast.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are available on p99.vin.

p99 collects personal data in several ways — directly from you when you register or update your account, automatically as you use the platform and from third-party verification or payment services. The following table summarises the categories of data collected:

p99 does not collect sensitive personal data such as biometric information, religious beliefs or health records. Identity documents submitted for KYC verification are used solely for age and identity confirmation and are not retained beyond the period required for compliance purposes.

The personal data collected by p99 is used for specific, legitimate purposes related to operating your account and delivering the platform's services. p99 does not use your data for purposes unrelated to the platform without your explicit consent.

• Account management: Creating and maintaining your p99 account, verifying your identity and processing login requests.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Personalisation: Displaying relevant promotions, Cricket and PSL betting markets and bonus offers based on your activity on the platform.
• Platform security: Detecting and preventing fraud, bonus abuse, multiple account creation and other prohibited conduct described in the Terms and Conditions.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problematic behaviour, and facilitating deposit limits or self-exclusion where requested.
• Customer support: Responding to queries, resolving disputes and providing assistance when you contact the p99 team.
• Marketing communications: Sending promotional emails or notifications about bonuses, new games and sports betting events — only where you have opted in or where it is within legitimate interest based on your existing account activity.
• Legal compliance: Retaining records as required for financial reporting, fraud prevention and any applicable compliance obligations.

When you deposit or withdraw funds on p99 in PKR, your transaction is processed by the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network. p99 receives transaction confirmation and reference data from these providers but does not store your full payment credentials.

Specifically:

• p99 does not store your JazzCash or Easypaisa PIN or mobile wallet password.
• Full debit or credit card numbers are not stored on p99 servers. Only the last four digits and card type may be retained for reference purposes.
• Bank account details submitted for withdrawal via bank transfer or Raast are retained only as long as needed to process the transaction and comply with record-keeping requirements.

Transaction history — including deposit amounts, withdrawal requests and bonus credits in PKR — is stored within your p99 account and accessible from your account dashboard. This history is used to resolve disputes and is retained in accordance with the data retention policy described in Section 7.

p99.vin uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device when you visit the platform.

Types of cookies used on p99:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit. Without these, core features like placing a bet or making a deposit would not work.
• Functional cookies: Remember your preferences such as language settings, last visited section (Sports, Live Casino, Bingo) and display settings.
• Analytics cookies: Collect anonymised data about how players navigate the site — which pages are visited most, how long sessions last and which features are used. This helps p99 improve the platform.
• Marketing cookies: Used to deliver relevant promotional content within the platform based on your activity. These do not track your browsing outside of p99.vin.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of p99. The platform does not use third-party advertising networks that track you across external websites.

p99 does not sell your personal data to any third party. Your information is shared only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data needed to process your PKR deposits and withdrawals.
• Identity verification providers: When KYC verification is required, your identity documents may be processed by a third-party verification service to confirm authenticity. These providers are contractually bound to handle your data securely and not use it for other purposes.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection systems to identify suspicious account activity or payment patterns.
• Game content providers: When you play Live Casino, Slots or Bingo, the game software provider may receive your player ID and bet data necessary to operate the game session. These providers do not receive your full personal profile.
• Legal obligations: p99 may disclose personal data where required by applicable law, regulatory request or court order. In such cases, only the minimum necessary data is disclosed.

All third parties who receive personal data from p99 are required to process it securely and only for the purposes for which it was shared. p99 does not permit third-party partners to use your data for their own marketing purposes.

p99 retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with standard record-keeping practices for online gaming platforms. The specific retention periods by data type are as follows:

• Account and identity data: Retained for the duration of your account and for a standard period after account closure to allow for dispute resolution and compliance with any applicable requirements.
• Transaction records: PKR deposit, withdrawal and bonus history is retained for a minimum period consistent with financial record-keeping standards.
• Support communications: Chat transcripts and email correspondence with the p99 support team are retained for a reasonable period to allow follow-up and quality review.
• Technical and usage logs: IP address logs and session data are retained for a limited period for security monitoring and fraud prevention purposes.

When data is no longer needed and the retention period has elapsed, it is securely deleted or anonymised. You may request early deletion of your personal data by contacting p99 support — see Section 12 for contact details. Deletion requests are processed subject to any overriding legal or compliance obligations.

As a p99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the p99 support team with your account details and the specific request.

p99 takes the security of your personal data seriously and applies a range of technical and operational measures to protect it from unauthorised access, loss or misuse.

• SSL/TLS encryption: All data exchanged between your browser or device and p99.vin is encrypted in transit.
• Access controls: Internal access to player data is restricted to authorised staff only, on a need-to-know basis. Staff with data access are subject to confidentiality obligations.
• Secure storage: Player data is stored on servers with appropriate physical and network security controls.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns or suspicious behaviour, with alerts escalated to the security team.
• Password security: Account passwords are stored in hashed form. p99 cannot view your password in plain text and will never ask you to share it.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your p99 login credentials private and for logging out of your account when using shared devices. If you suspect your account has been accessed without your authorisation, contact p99 support immediately.

p99 is strictly an adults-only platform. Registration is only permitted for individuals who are 18 years of age or older. The platform does not knowingly collect personal data from anyone under 18.

If p99 becomes aware that an account has been registered by someone under 18, that account will be closed immediately, any balance will be forfeited and personal data associated with the account will be deleted in accordance with the data retention policy. If you believe a minor has registered on p99, please contact the support team so the matter can be investigated promptly.

Parents and guardians who are concerned about a young person's access to online gaming platforms are encouraged to use parental control software to restrict access to gambling-related websites on shared or family devices.

p99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to the services offered or evolving best practices in data protection. The date at the top of this page shows when the policy was last revised.

When significant changes are made to this policy, p99 will notify active players via the platform or by email before the updated policy takes effect. For minor updates that do not materially change how your data is used, the revised policy will simply be published on this page.

Continued use of p99.vin after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a potential data security concern, you can reach the p99 team through the following channels:

• Support chat: Available 24/7 directly within your p99 account dashboard — the fastest way to reach the team.
• Email: [email protected] — for detailed written enquiries, data access requests or deletion requests.
• FAQ page: Visit the FAQ page for answers to common questions about accounts, payments and platform rules.

Data access and deletion requests are typically acknowledged within a reasonable timeframe. Complex requests involving large volumes of transaction data may take a little longer — the support team will keep you informed of progress. Please include your registered email address and account username in any data-related request so the team can locate your records quickly.

p99 is committed to handling all privacy enquiries fairly and transparently. If you are not satisfied with how a privacy concern has been handled after contacting support, you may submit a formal complaint through the platform's dispute resolution process as described in the Terms and Conditions.