P99 FAQ – Your Questions Answered

No. P99 only allows one account per person. Duplicate accounts are against our Terms and Conditions and can result in all accounts being suspended and any winnings being voided. If you've lost access to your original account, use the password recovery option on the Login page or contact our support team to regain access.

Head to the Login page and click "Forgot your password?" You'll be asked to enter your registered email address or mobile number. We'll send you a reset link or OTP within a couple of minutes. Follow the instructions to set a new password. If you don't receive the reset email, check your spam folder. If the problem persists, our support team can verify your identity and reset your password manually.

Log in to your account and go to the Account Settings section. From there you can update your display name, email address, and communication preferences. Some details — like your date of birth and registered mobile number — may require identity verification before they can be changed. If you need help, contact our support team directly.

P99 supports the most popular payment options used across Pakistan. You can deposit and withdraw using JazzCash, Easypaisa, Raast, direct bank transfers, and major debit and credit cards. Mobile wallets are also supported. All transactions are handled in PKR, so there are no currency conversion fees or complications. The deposit page inside your account shows all available methods with step-by-step instructions.

Deposits via JazzCash and Easypaisa are almost instant — usually under a minute. Raast transfers typically arrive within a few minutes depending on your bank. Bank transfers can take anywhere from a few minutes to a couple of hours during business hours. If your deposit hasn't appeared after 30 minutes, take a screenshot of your payment confirmation and contact our support team with the transaction reference number.

Log in to your account and go to the Wallet section. Select "Withdraw", choose your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount in PKR, and confirm the request. Most withdrawals are processed the same day. First-time withdrawals may require a quick identity check to protect your account. Make sure your withdrawal method matches the one you used to deposit where possible.

Yes. The minimum deposit on P99 is PKR 200, making it accessible for all types of players. Maximum deposit limits vary depending on the payment method and your account level. VIP members benefit from higher limits. Full details are shown on the deposit page when you select your payment method. There are no hidden fees charged by P99 on deposits or withdrawals.

P99 covers a wide range of sports with a strong focus on what Pakistani fans care about most. Cricket is front and centre — you'll find markets for Pakistan Super League (PSL) matches, T20 internationals, Test series, and major global tournaments like the ICC World Cup. Beyond cricket, P99 also offers football, basketball, tennis, esports, and more. Head to the Sports page to see all live and upcoming markets.

Absolutely. P99's live betting section lets you place bets ball by ball during ongoing cricket matches. Odds update in real time based on what's happening on the pitch, so you can react to momentum shifts, wickets, and run rates as they happen. Live betting is available for PSL, T20 internationals, and selected domestic tournaments. You'll find in-play markets under the Bet section.

If a match is officially cancelled before it starts, all bets are voided and your stake is returned to your wallet. If a match starts but is later abandoned — such as due to rain in a cricket match — settlement depends on how many overs were completed and whether an official result was declared. In most cases, bets on markets that couldn't be settled are voided and stakes refunded. Specific rules are detailed in our Terms and Conditions.

The P99 Live Casino features a wide selection of games streamed in HD with real dealers. Popular options include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Dragon Tiger. New tables and variants are added regularly. All games are hosted by professional dealers and run around the clock, so there's always a table open regardless of what time you log in. Visit the Live Casino page to browse all available rooms.

P99 uses certified Random Number Generator (RNG) technology for all slot and virtual games. Live casino games are streamed in real time from professional studios with physical cards and roulette wheels — there's no digital manipulation possible. Game providers used on P99 are independently audited for fairness. You can view game RTPs (return to player percentages) on individual game information pages.

P99's Bingo section offers multiple rooms with different ticket prices, jackpot sizes, and game speeds. Buy your tickets before a round starts, then watch as numbers are called. Complete a line, two lines, or a full house to win the corresponding prize. Some Bingo rooms also feature side games you can play while waiting for numbers to be called. Head to the Bingo page to see all active rooms and upcoming sessions.

New P99 members are eligible for a welcome bonus on their first deposit. The current offer is shown on the Promotions page — bonus amounts and terms are updated regularly so it's worth checking before you deposit. Bonuses typically come with wagering requirements, meaning you need to play through the bonus amount a set number of times before withdrawing. All conditions are clearly stated on the promotion page.

Every time you play on P99, you earn VIP points. As your points accumulate, you move up through the VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier unlocks better perks: faster withdrawals, higher limits, personalised bonuses, cashback, and access to exclusive events. Your current VIP status and points balance are visible in your account dashboard. Check the VIP page for a full breakdown of tier benefits.

Bonuses can be removed if they expire before the wagering requirements are met, if a withdrawal is requested while a bonus is still active, or if account activity doesn't meet the minimum play conditions attached to the offer. Before accepting any bonus, we recommend reading the full terms on the Promotions page. If you believe a bonus was removed incorrectly, contact our support team and we'll look into it.

Yes. P99 uses industry-standard SSL (Secure Socket Layer) encryption across the entire site. Your personal data and financial details are never stored in plain text and are never shared with third parties without your consent. You can read our full data handling practices in the Privacy Policy. We also offer two-step verification from your account settings for an added layer of login security.

P99 provides responsible gaming tools in your account settings. You can set daily, weekly, or monthly deposit limits, session time reminders, and loss limits. If you feel you need a break, you can also use the self-exclusion feature to temporarily pause your account. These tools are there to help you stay in control of your gaming habits. For more guidance, visit our Responsible Gaming page. Remember: P99 is for adults aged 18 and above, and gaming should always be treated as entertainment within your personal budget.

If you notice any transactions or logins you don't recognise, change your password immediately from the Account Settings page. Enable two-step verification if you haven't already. Then contact our support team right away with details of the suspicious activity — include dates, times, and any transaction references you can see. We take account security seriously and will investigate promptly. Never share your password or OTP with anyone, including anyone claiming to be P99 staff.